Gc99 Terms and Conditions – What you need to know before using the platform

Gc99 (hereinafter referred to as the "Platform" or "we") is an online gaming and Sports Betting service provider. These Terms and Conditions ("Terms") apply to all services, games, promotions, and activities offered by gc99.

By opening an account, playing any game, making a deposit, or requesting a withdrawal on gc99, you automatically agree to these Terms. If you disagree with any term, please discontinue use of the platform.

These Terms and Conditions may be updated at any time. For significant changes, we will notify you via your registered email or through a platform notification. Continued use of the platform after any changes constitutes acceptance of the updated terms.

• These Terms are available in both English and Bengali; in the event of any conflict, the Bengali version shall prevail.
• Gc99 reserves the right to modify or discontinue any service at any time without providing a reason.
• All content, logos, and branding on the platform are the intellectual property of gc99 and may not be used without prior permission.

You must provide accurate and complete information when registering at gc99. Providing false or incorrect information will result in account closure. Please ensure your name, date of birth, mobile number, and email are entered correctly at registration.

Each individual is allowed one gc99 account only. If multiple family members access separate accounts from the same device or IP address, our system will review the activity and may request verification.

• Always keep your account password confidential and do not share it with anyone.
• A national ID card, passport, or driving license may be required for KYC verification.
• Transferring or selling your account to a third party is strictly prohibited.
• If you notice any unusual activity on your account, please notify our support team immediately.

All gc99 services are strictly for individuals aged 18 and above. Minors are not permitted to open an account. Any account found to have registered with a false age will be closed and all balances forfeited.

Gc99 is committed to protecting minors. Parents and guardians are encouraged to enable parental controls on their devices to prevent access to this platform.

Deposits at gc99 can be made via bKash, Nagad, Rocket, and other mobile banking services, as well as bank transfer. Please use the correct amount and reference number when making a deposit.

• Minimum deposit amounts vary by payment method; please refer to the relevant payment page for details.
• Deposits are generally credited to your account instantly; in some cases, this may take up to 30 minutes.
• Only use payment methods registered in your own name; third-party payments are not accepted.
• If you experience any issues with a deposit, please contact our support team within 24 hours and include your payment slip.
• If fraudulent payment activity is suspected, gc99 reserves the right to hold deposits and launch an investigation.

Gc99 does not charge any hidden fees. However, your bank or mobile banking provider may apply their own transaction fees, which are beyond gc99's control.

KYC verification must be completed on your account before you can withdraw from gc99. Withdrawal requests will not be processed without verification. Please submit your national ID and proof of payment method to complete KYC.

• The minimum withdrawal amount is BDT 500; the maximum daily withdrawal limit applies as per applicable rules.
• Withdrawals to bKash and Nagad are typically processed within 15–30 minutes.
• Bank transfers may take 1–3 business days to process.
• To withdraw from your bonus balance, the applicable wagering requirements must be met.
• If suspicious activity or money laundering is suspected, withdrawals may be suspended pending investigation.

Gc99 bonuses and promotional offers are provided subject to specific terms. Please read the conditions of each offer carefully before claiming. Full bonus terms are available on the Promotions page.

• The welcome bonus is available to newly registered members only and applies to the first deposit.
• Bonus balance cannot be withdrawn directly; the required number of wagers must be completed first.
• Multiple bonuses cannot be active at the same time unless otherwise specified.
• Any abuse of bonuses or attempts to claim bonuses fraudulently will result in account closure.
• Gc99 reserves the right to modify, cancel, or discontinue any bonus or promotional offer at any time.
• Bonuses that reach their expiry date will be automatically cancelled.

Similar terms apply to reload bonuses, cashback offers, and VIP rewards. For more details, Promotions Page View.

All games on gc99 are powered by internationally certified RNG (Random Number Generator) technology. Every game outcome is completely random and cannot be manipulated by any party.

• Gc99 is not liable for disconnections during Live Casino games; however, every effort will be made to protect the player's interests.
• Once a bet is confirmed in Sports Betting, it cannot be changed or cancelled.
• If a technical error causes an incorrect result to be displayed, gc99 reserves the right to restore the correct outcome.
• The use of automation tools or bots during gaming sessions is strictly prohibited.

The following activities are strictly prohibited on the gc99 platform and will result in permanent account closure:

• Creating or operating multiple accounts.
• Money laundering or depositing funds from illegal sources.
• Abusing bonuses or exploiting system vulnerabilities.
• Threatening, harassing, or attempting to defraud another player.
• Attempting to hack or manipulate the platform's software.
• Opening or operating an account using a false identity.
• Using bots, scripts, or automated software.

Gc99 reserves the right to suspend or permanently close any account without prior notice if these Terms are violated. Account closure may occur in the following circumstances:

• If participation in prohibited activities is proven.
• If you register using a false identity or inaccurate information.
• If required KYC verification documents are not submitted.
• If an account has been inactive for an extended period (more than 12 months).
• Due to a court order or legal obligation.

Any valid balance remaining at the time of account closure will be refunded; however, bonus balances will be forfeited. If you wish to dispute an account closure, please contact our support team.

To close your account, submit a request to our support team. Self-Exclusion is also available as part of our responsible gaming features.

Gc99 believes gaming should be a form of entertainment, and we actively work to ensure it does not become an addiction. Promoting responsible gaming is a core part of our Terms and Conditions.

Gc99 gives every member the ability to set their own limits. Deposit limits, wagering limits, session time limits, and self-exclusion options are all available in your account settings.

• If you feel that gaming is affecting your daily life, take a break.
• Do not chase losses by placing more bets.
• Never treat gaming as a source of income.
• If you are struggling, seek help from a trusted person or a professional.

Gc99 treats your personal information with the utmost importance. Details provided at registration are used solely for account management, KYC verification, and compliance with legal obligations.

• Your information is never sold to any third party.
• All data is protected with SSL encryption.
• Gc99 may be required to disclose your information to authorities in order to meet legal obligations.
• You may request a correction or deletion of your personal data at any time.

For more details, visit our Privacy Policy Read the page.

Gc99 may update these Terms and Conditions, in part or in full, at any time. Updated terms take effect from the date of publication. For significant changes, a notification will be sent to your registered email address.

If you have any questions or concerns about these Terms, please contact our support team. We are available 24/7 to assist you.

• Email: [email protected]
• Live Chat: available directly on the platform
• Responses are typically provided within 24 hours

These Terms and Conditions were last updated in January 2026.